Reviews Every rating for Synup gathered from across the web and kept current automatically.
14-day free trial · $50 in AI credits · No credit card
Updated Sep 17, 2026 • syncs automatically as new reviews arrive
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What reviewers consistently praise, and where Synup gets criticized across all platforms.
In their words
Real reviews from customers, sourced from each platform. Filter by source or search.
The most informative and productive setup
The onboarding call was the most informative and productive setup I've been through. The team walked us through everything and had us live quickly. Highly recommend Synup.
Incredible functionality for listings & reviews
Customer service is friendly and efficient, and the software has incredible functionality. Business listing synchronization and the review-generation tools have been a huge help for us.
Support stepped in and resolved it
After Synup acquired ClientJoy I hit a snag and support was quiet at first. I opened a ticket and, to their credit, they stepped in and sorted it out.
Nearly two years in
Satisfied after almost two years. The platform is simple to use and the features they've added over the months have been genuinely useful.
Great company with great customer service
Great company with great customer service. They helped me bring all my companies under one umbrella, and I can now see what's going on across every platform instantly. It's been an absolute game changer for me.
A genuine one-stop shop
Managing multiple social accounts and scheduling from one place cut our man-hours significantly. There was some initial confusion integrating Yelp, but support walked us through it step by step.
SEO, social, and reviews in one place
Synup manages our SEO, social media, and business reviews from one platform. Support could be a touch faster, but it's easy to use and has had a real impact on the business.
Unified listings and social
One interface to manage listings and social and to measure our digital presence. I'd like to see more customization to our specific requirements, but it does the core job well.
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Proof, in results
Real, measurable outcomes from Synup customers. Read the full case studies on synup.com.
A national multi-location retailer grew in-store visits by keeping every location's listings accurate and consistent.
Read the story ↗The franchise scaled review generation across locations to build trust and climb local rankings.
Read the story ↗Consistent listings and thousands of new 5-star reviews drove a measurable lift in donations.
Read the story ↗Local search optimization delivered an 80% increase in calls and 36% more Google traffic.
Read the story ↗The agency ran many clients from one platform with dedicated account support and easy management.
Read the story ↗Rolling Synup out across agency clients combined presence, reputation and campaigns for fast results.
Read the story ↗Accurate, personalized multi-location profiles drove an 80% increase in phone calls.
Read the story ↗Listings consistency across stores lifted in-person visits by half.
Read the story ↗Personalized business profiles drove a 20% revenue lift for the multi-location brand.
Read the story ↗Answers
Yes. Synup is an established local marketing and reputation platform founded in 2014, used by brands including Goodwill, Vistaprint, Crayola, Lindt and DoorDash. It holds 4.5/5 on G2 across 300+ verified reviews and was named a G2 Momentum Leader in Summer 2026.
Synup averages 4.4 out of 5, a volume-weighted score across G2, Capterra & Trustpilot. Its strongest and highest-volume feedback is on G2 (4.5/5 from 323 reviews) and Capterra (4.1/5). Its Trustpilot score is lower (2.6/5) but based on only 12 reviews.
Reviewers most often praise Synup's listings management across 100+ directories, its review monitoring with AI-assisted responses, and fast, hands-on onboarding and support. It's a particularly strong fit for multi-location brands and marketing agencies.
A minority of reviewers, mostly on Trustpilot, report friction with billing after cancellation, and the breadth of features can take smaller teams time to learn. Synup's support team has publicly responded to and resolved several of these cases.
Published customer stories include Palm Beach Tan (218% more store visits), Jiffy Lube (116% more location reviews), Rawa Law Group (80% more calls), and Goodwill of Southern Arizona (45% more donations and thousands of new 5-star reviews).
Synup delivers the most value for multi-location businesses, franchises, and marketing agencies that need to keep listings, reviews, and social consistent across many locations and platforms.
Synup is a local marketing and reputation platform that manages business listings across directories, monitors and responds to customer reviews, publishes social content, and improves visibility in local and AI-powered search. It is used by small businesses, multi-location brands, and marketing agencies.
Synup is reviewed on G2, Capterra, Trustpilot, Google. This page aggregates those sources in one place and refreshes automatically.
14-day free trial · $50 in AI credits · No credit card